Patient Information

1. We will send a text link from the MYIO Portal
2. Clink link to download MYIO app 
3. Create an account 
4. Answer all questions and complete new patient documents 

Try using the Google Chrome browser. If you are still having trouble, give us a call (704) 213-0493. 

Please contact us directly and leave a confidential voicemail. We will return calls during business hours. If you are having severe symptoms that could be life-threatening or are having thoughts of harming yourself or someone else, please call 911 or go to your closest emergency room.

Please notify us as soon as you are aware of your schedule change. If you provide more than 48 business hours notice, we can usually offer your appointment time to someone else. However, if you cancel on shorter notice, this time may go unfilled. In this case, you will be charged the full amount of your scheduled appointment time. 

You will not be billed for calling about scheduling, billing, logistical or technical (non-clinical related) issues. Please use your patient portal for clinical questions and communication with us. This includes questions about medications, refills, completing forms, new symptoms, etc. In order for us to offer you our undivided attention when you need it, we will bill for time providing professional services outside of our scheduled appointment. Your credit card will be charged at the time of service in these instances. 

Routine urine drug screens (UDS) may be a part of your overall treatment plan. In many cases, UDS allows us to ensure that your medications are not competing with other substances in your system. Also, an UDS is a powerful tool to help you accomplish your goals of achieving and maintaining sobriety. In other instances, UDS help us to verify that you are taking your medication as prescribed. If you are prescribed controlled substances, you may be asked to sign a controlled substance agreement and regular UDS may be a part of this agreement.

A psychiatrist is a medical doctor who can provide both medications and psychotherapy. After earning a bachelor’s degree, a psychiatrist completes 4 years of general medical training followed by at least 4 years of specialty training in psychiatry. A psychologist, social worker, or licensed counselor will have specialized training in psychotherapy but cannot prescribe medicine. A nurse practitioner or physician assistant may have specialty training or experience in treating behavioral health disorders but they are not psychiatrists.

Most people tend to answer this question by defining mental health as an absence of the mental anguish they may be experiencing. Some may describe mental health as the absence of anxiety, depression, stress, labile moods, anger outbursts, addiction, broken relationships and sleeplessness. We are very good at labeling the parts of ourselves that cause us pain. As such, people often seek help from a mental health professional to relieve their mental and emotional suffering. They reach out for help in search of what seems like an elusive concept: mental health.

Most people have a unique view of what mental health looks like in their own life. Each person has individual opinions of what makes them feel happy, whole, fulfilled and well. 

We want to inspire you to seek out your best self, not just relief from suffering. What makes you feel happy? Whole? Fulfilled? Healthy? Certainly you value so much more than simply an absence of mental illness. Each of us come to treatment with goals that we want to achieve in the course of recovery. We challenge you to explore what does mental health look like for you? What does it mean for you to be truly well? What does it mean to achieve health in mind, body and spirit? What restores meaning and purpose in your life?